Transactions

What is a Late Return?

You may have noticed on your Failed Transaction Report a letter “L” in front of a Failure Code for an eCheck transaction or noticed the words “Late Return” on your SmoothPay Batch Detail report.  A Late Return happens when the donor’s bank is late to decline an eCheck transaction which has already deposited to your bank account.  This resulted in the debit of the Late Return from your account. Remember, there is no authorization process for an Read more

Refunding a same-day debit/credit card transaction

For context, let’s review the life-cycle of a transaction: As soon as a debit/credit card transaction is processed the Issuing Bank for that card will approve or decline the transaction.  If the transaction is approved the issuing bank will authorize the $ amount of the transaction and adjust the cardholder’s “Available Balance” for the $ amount of the transaction.  That evening the Qsuite will settle the day’s transactions, the issuing bank will receive the settlement debiting the donor’s account, and the Read more

How long do refunds take to process?

Refunds process just like a Sale, except the funds are being debited from your account and returned back to the account holder.  Refunds will settle with the Processing Bank the night the refund is issued along with any other transactions for that day.  This means the account holder could see their funds as early as 2 business days after the refund has been processed (e.g., Refund was issued on Monday, donor could see it as early as Wednesday).  Keep in mind: some Read more

Updating my Stored Account did not update my Recurring donation

It’s important to remember that when a donor stores an Account in their Profile, it is to provide convenience and ease for future giving. Once they log into their Profile to donate they can choose one of their stored accounts to complete their donation. Some assume that updating the stored account will update any recurring donations the donor may have processing. This is not the case. When a donor needs to change the Account their recurring gift is Read more