Event Snapshot Overview

The Event snapshot breaks down the current activity on an Event.   Event Summary The Event Summary displays a quick summary of the Event details, its current status, the link URLs to imbed the Event home and/or Registration Page on your website, and an activity summary.   Event Details This section summarizes the Event details such as the Description, Location, Start and End Dates, Maximum Capacity, Status, and the Coordinator.   Event Status This section Read more

Find a Registrant Overview

You can search for Registrants or Primary Contacts using the search.  Search using first or last name but not both..  You can view or manage a Registration by selecting the “pencil” (Edit) Action icon. Registration Edit The Registration Edit screen displays a summary of the registration including the Primary Contact, the Registrants, as well as a Balance Summary.  You can view the detail for the Primary Contact or a Registrant by selecting the name.  Likewise, Read more

How do I change the questions on my event?

You can make changes to the questions in your Event’s Questionnaire while the event is in “Standby” status: add new, edit existing, or delete a question all together.  Once all your edits are made you can reorder your questions by clicking and dragging them into the desired order.  Once your event is “Live”, your questions can no longer be edited, however, you can delete and add new ones and still change the order in which they appear. Read more

What happens if I delete a question?

If you decide to delete a question from your Event, no worries, the question and any answers you have received will continue to be available in Reporting.  If you have questions on how to edit your questions, visit this article for more details.

Why did a transaction fail?

Anytime you need to look up or review your failed transactions you will want to generate your Failed Transaction Report. Follow these steps to run your Failed Transaction Report: 1.  Click on “Reporting” at the top of your Qsuite 2.  Click on “Failed Transaction Report” in Financial reporting 3.  Enter you start and end dates (maximum of 90-days at a time) and click “Run” 4.  Your report results will be display which you can choose Read more

How long do refunds take to process?

Refunds process just like a Sale, except the funds are being debited from your account and returned back to the account holder.  Refunds will settle with the Processing Bank the night the refund is issued along with any other transactions for that day.  This means the account holder could see their funds as early as 2 business days after the refund has been processed (e.g., Refund was issued on Monday, donor could see it as early as Wednesday).  Keep in mind: some Read more