The turnaround for transactions to deposit into your account can range from 48 hours to 10 business days depending on your setup and the payment method used. The first thing you need to do is run a report in Qsuite for your transaction activity, but which report to run also depends on your setup. Generally, transactions that run on a particular day will batch together, but it is important to note that transactions may carry over into the next days’ batch if they come in late in the evening when the settlement process has already started.
Global-Direct Credit Card Merchants
For Global-Direct merchants (you receive a paper statement in the mail for your credit card charges), looking for a credit card deposit, you will want to run the Financial report “CC by Scheduled Date”. If you accept American Express, you will want to export this report so that you can sort and subtotal your American Express separately from the other cards (Visa, MasterCard, and Discover). Global deposits will have a descriptor of GLOBAL PAYMENTS or GLOBAL DEP on your bank statement. American Express deposits their transactions directly, so these will not be in your Global deposits. Global deposits usually post to your bank in 2-3 business days from the scheduled date.
CashLINQ eCheck (ACH) Merchants
For eCheck (ACH) merchants (you receive a statement via email on a monthly basis from CashLINQ), run the Financial report “eCheck by Scheduled Date”. If you are running the report for Fri-Sun, you will want to export this report and group these days into a single batch as these will settle together on the following Monday. Your eCheck deposits will have a descriptor of CASHLINQ GRP on your bank statement. The turn around is generally 7-10 business days for eChecks to post to your bank from the scheduled date.
SmoothPay Merchants
If you are on SmoothPay (you receive one statement via email from CashLINQ for Credit/Debit Card and/or eCheck activity), you can run the SmoothPay report “Batch Detail” report. This report groups transactions by their Payout Date, and shows what transactions make up the deposit (both credit cards and eChecks together). SmoothPay deposits have a descriptor of CASHLINQ GRP on your bank statement. SmoothPay deposits typically post to your bank in 3-4 business days from the scheduled date.
If you still have a question on a deposit or with a transaction that may have carried over, you can contact us at 1-800-811-7826 option 1, or via email at clqsupport@cashlinq.com.
Other terms: money, missing a deposit , can’t find deposit , cant find deposit, where is my deposit , how do transactions deposit , how do transaction payout