Communication Settings

Select the communications you would like to send by selecting the respective checkboxes in the communication list.  If a communication is not checked, then this notice will not be sent out from the Qsuite.  Some communications allow you to customize the message to better identify your organization to the recipient.  To customize a communication, click on the Edit link next to it.  This sets the default for that particular communication, but individual Events and/or Giving Pages will allow you to independently customize communications originating from them using Page/Event builders within the specific product(s).

  • New Transaction Receipt:  DonateQ and CustomQ- The email receipt that is sent to the donor.  You can customize the message on this Communication.
  • Giving Page Confirmation:  DonateQ and CustomQ- The on-screen confirmation message that a donor sees on a successful transaction submission.  You can customize this message.
  • Registration Confirmation:  EventQ- The email confirmation that is sent to the Primary Contact after a successful registration.  You can customize this message.
  • Scheduled Transaction Reminder:  DonateQ and CustomQ- This is an email reminder that goes out to the donor 2-3 days prior to the next occurrence of a transaction.
  • Scheduled Transaction Processed:  DonateQ and CustomQ- An email confirmation that a recurring transaction has been processed successfully.  It is important to note that eChecks can still fail at the bank later.
  • Recurring Failure:  DonateQ, EventQ and CustomQ- An email communication to the donor when their pre-scheduled card transaction fails to process.
  • Ending Recurring Transaction:  DonateQ and CustomQ- An email communication to the donor of an ending recurring transaction, with renewal instructions.
  • Recurring Expiring Card:  DonateQ and CustomQ- An email reminder of an upcoming expiring card on a recurring transaction.

Other terms: notices, change, update, email, email? communication?


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