Anytime you need to look up or review your failed transactions you will want to generate your Failed Transaction Report.

Follow these steps to run your Failed Transaction Report:

1.  Click on “Reporting” at the top of your Qsuite

2.  Click on “Failed Transaction Report” in Financial reporting

3.  Enter you start and end dates (maximum of 90-days at a time) and click “Run”

4.  Your report results will be display which you can choose to export to Excel if you choose.

A common decline that you will see for credit card transactions will be a “Decline 12″ which is the standard failure code for credit cards that decline.  Sometimes the issuing bank for the card will provide additional information along with the “Decline 12″ message.  For example, “Invalid Account” which would indicate they were issued a new card and their recurring gift will need to be updated with the new card information.

Failed eCheck transactions will also reflect in this report. Remember, Failed Transactions report by the transaction Schedule Date.  Because eChecks could fail at a later date than credit cards you want to be sure you account for these.

Visit this article for a complete list of Failure Codes for your reference.

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